Returns & Exchanges
At LONGER, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All returned items must be in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Safely pack the electronic device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship to LONGER
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition and functionality, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing